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Social Responsibility

The Fundraising Foundry lottery social responsibility guidelines.

This Lottery is promoted and operated by Nottingham University Hospitals Charity (UK Registered Charity Number 1165397) (“the Society”). Registered Office: 2 Embley Road, North Road, City Hospital, Nottingham, Nottingham, NG5 1RE, GBR Nottingham University Hospitals Charity is licensed by 157870 - NR to promote and operate the Lottery in accordance with the provisions of the Gambling Act 2005. Responsible person: Nigel Gregory, Chief Executive Officer, Nottingham University Hospitals Charity.

The Nottingham University Hospitals Charity lottery is operated by The Fundraising Foundry Ltd, an External Lottery Manager (ELM) licensed by the Gambling Commission, account number 57455. The Fundraising Foundry is a company registered in England and Wales with company number 12391987 and whose registered address is 157 Bedford Road, Letchworth Garden City, UK, SG6 4DY.

Our commitment towards responsible gambling

Nottingham University Hospitals Charity is committed to ensuring that information about how to gamble responsibly and how to access information or help with problem gambling is readily available to all.

As part of our commitment to responsible gambling, we only allow any one person to purchase a maximum of ten tickets for this draw. Please participate in a socially responsible way.

Fair and open draws policy

The draw takes place every Saturday and results are published every Saturday at 17:45 GMT on the website - (https://www.nottinghamhospitalscharity.org.uk). There will be five draws every month. In months with only four Fridays: Tickets are issued on the following Tuesday, and the draw is held on Wednesday. Results of the additional draw will be published on those Wednesdays at 17:45 GMT on the website.

Complaints Procedure

- All complaints regarding our raffles and lotteries can be made directly to the Society by contacting us at the details above. Please provide your name, contact information and the nature of your complaint.

- A response to the initial complaint or query will be provided within two working days of receipt of the complaint or query. We will respond in full to your complaint within eight weeks of receiving it. 

- If the complaint is not satisfactorily resolved, the matter will be escalated in accordance with this policy. 

- Each complaint will be taken seriously and fully investigated in order that a satisfactory resolution can be achieved. 

- In the event that a satisfactory outcome has not been reached, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council the complaint will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers 

- The individual who raised the complaint will be provided with IBAS referral details 

- The outcome of the IBAS intervention will be reported to the Gambling Commission

Responsible gambling / problem gambling procedure

- Any individual can ask to be removed from our database so they do not receive further emails regarding raffles or lotteries 

- If you are having a problem, then you can ask to be excluded from the site

There is also software that blocks access to all online gambling sites. See www.gamblock.com or www.netnanny.com for more details

If you would like to exclude yourself from this lottery and our future lotteries, contact us via the link below:

selfexclusiongb@thefundraisingfoundry.com

If you would like more information or help and advice from a gambling support agency, please visit www.gambleaware.co.uk.

Problem gambling

Gambling in moderation is okay, but problem gambling can take over your life.

Remembering the following will help to keep gambling in check:

You are buying for fun and helping a charity, not investing money 

- Set strict limits on how much time and money you are going to spend, and only gamble what you can afford to lose 

- Quit while you are ahead, and don’t chase your losses 

- Do not gamble to escape from stress or boredom, and keep up other interests and hobbies 

- If you are concerned about your own gambling, or that of a friend or relative, then the following questions may offer you some help and guidance. Answering yes to some of these questions does not necessarily make you a problem gambler but may indicate a problem:

  • Do you sometimes spend more money and time on gambling than you can afford to? - Do you find it hard to stop or manage your gambling?
  • Do you have arguments with family or friends about money and gambling?
  • Do you always think or talk about gambling?
  • Do you lie about gambling or hide it from other people?
  • Do you chase losses or gamble to get out of financial trouble?
  • Do you gamble until all of your money is gone?
  • Do you borrow money, sell possessions or do not pay bills in order to pay for gambling?
  • Do you need to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz?
  • Do you neglect work, school, family, personal needs or household responsibilities because of gambling?
  • Do you feel anxious, worried, guilty, depressed or irritable because of gambling?
  • Do you consider or have considered an illegal act to finance your gambling?
  • Do you gamble to escape worry, trouble, boredom or loneliness?
  • Do you have difficulty sleeping because of gambling?
  • Visit www.gambleaware.co.uk for more information and advice.

Remote gambling

- Remote gambling includes gambling online, by interactive television or by mobile phone 

- The advice below is designed to help anyone gambling remotely:

  • Keep track of the time that you spend playing
  • Keep track of the amount you spend playing – remind yourself that it is real money -
  • Avoid chasing your losses
  • If you are a parent, keep your password safe and consider using software to block access to gambling sites from minors.
  • You can find further information on blocking software here: www.gamcare.org.uk/self-help/blocking-software
  • Look for sites with options where you can set your own spend and session limits, which can help you to control your gambling